Is there a warranty on your products?
There sure is! There’s a reason that we’re known for our durable products. And that reason is superior quality and craftsmanship. We stand behind our product 100%.
Do you design custom products?
We do not design custom products and do not take custom orders.
How can I place an order?
It’s easy! We accept major credit cards including American Express, Discover, MasterCard and Visa. Don’t forget: When placing your order, please make sure that the billing address on file with the credit card company is the same billing address that you give us.
What is your return / exchange policy?
All returns and exchanges will be charged a 20% restocking fee. Shipping will not be refunded! The buyer is responsible for paying all shipping fees.
How can I return or exchange a product?
Returns being made for any reasons other than receiving an incorrect or damaged product may be made within 30 days of delivery, at your shipping expense.
Simply contact our Customer Service Help Center at (+1 212-203-2515) or email us at (support@kylink.com). One of our representatives will provide you with an RMA number and an address to ship the item back to.
Make sure that the product is unused, and that any tags that came with the original shipment are in the package. Please place these things in the original packaging and write your RMA number on the outside of package next to the “Ship To” address.
Send us the package using a traceable form of shipment such as USPS, FedEx, UPS, Certified or Priority Mail.
* At the present time we can only accept returns for KYLINK purchases that are made directly from our online store, which is: www.KYLINK.com. We cannot accept returns of products purchased on other websites like Amazon, eBay, Walmart, Etsy or from our local or international retailers, dealers and distributors.
What if I received an incorrect or damaged product?
If you received an incorrect or damaged product, you can ship it right back to us. If you’re exchanging the product, we’ll send you a new one and pay the shipping expenses. Here’s what to do if you want to exchange an incorrect or damaged product:
Simply contact our Customer Service Help Center at (212-203-2515) or email us at (support@kylink.com) within 15 days of receiving your product. One of our representatives will provide you with an RMA number and an address to ship the item back to.
Make sure that the product is unused, and that any tags that came with the original shipment are in the package. Please place these things in the original packaging and write your RMA number on the outside of package next to the “Ship To” address.
Send us the package using a traceable form of shipment such as USPS, FedEx, UPS, Certified or Priority Mail.
* At the present time we can only accept returns for KYLINK purchases that are made directly from our online store, which is: www.KYLINK.com. We cannot accept returns of products purchased on other websites or from our local or international retailers, dealers or distributors.
* Returns being made for any reasons other than receiving an incorrect or damaged product may be made within 30 days of delivery, at your shipping expense.
Can I return or exchange a used product?
No, we do not offer returns or exchanges on used products.
Do you offer discounts for large orders?
At this time we do not offer discounts on large retail orders.
I just placed my order, and now I want to change or cancel it. What should I do?
We take pride in our fast 48-hour order processing times. However, if you wish to change or cancel your order, please do so by 11 am the following day. You can do this by contacting our Customer Service Help Center at (212-203-2515), or by emailing us at (support@kylink.com).
When will my order be shipped?
When you place an order through our website, you will receive a tracking number via email within 2 business days. Large orders take up to 7 business days to process. All of our orders are shipped via USPS mail. Every domestic order will receive a tracking number. International orders will only receive a tracking number if 100 or more items are purchased.
What happens when I place an international order?
All international shipping will ship by USPS, and the buyer is 100% responsible for any customs fees. We do include insurance up to 200$.
Do you ship to APO/FPO?
We proudly support all of our U.S. troops! We ship to APO/FPO via USPS Priority Mail. Shipping charges are the same.
Can you ship COD in the U.S.?
We apologize, but at this time we do not ship COD in the U.S.
How soon after I place my order can I track it?
We’ll send you a tracking number via email as soon as your products have shipped. Every U.S. order can be tracked right here: www.usps.com. Please remember that this tracking tool can’t be used for orders shipping to APO/FPO.
When will I receive my order?
Typically, U.S. orders take 5 to 8 business days to be delivered once they have shipped.
I checked the tracking number for my package and it says “Delivered”. I haven’t received it, though. What’s going on?
We suggest that you require a signature when filling out your shipping information. This means that someone will have to sign for your package before it’s delivered. If no one is available to sign for it, your package will be held at your local post office until you’re ready to pick it up. This service costs a small fee, but with this extra level of protection a delivery record is kept by USPS and is available electronically or by email upon request.
We will not replace lost or stolen packages. If you do experience this unfortunate occurrence, please contact USPS to file a claim. The Postal Inspection Service also works to identify problem areas and assists inspectors in finding thieves. You can report thefts to the Postal Inspectors by calling 877-876-2455 (press 3) or by visiting their website: postalinspectors.uspis.gov.
If USPS verifies the delivery of a shipment through the tracking number, but you claim you have never received the package, you shall be held solely responsible for the lost package.